Cash back is only paid on Accessories and some devices. Please contact AJ Customer Service for a full list. Cash back not offered on maps, content products, discounted items or on purchases of discounted items through programs set up with Third Parties such as (but not limited to), Insurance Companies, Benefit Groups or Corporate Wellness Programs, purchases made by Garmin employees, and partners who receive a discount or on new products for the first two months that they are live on the site. If cash back is missing and ticket is submitted for review the retailer can take up to at least 90 days to review and provide an update on status of pending ticket.